RETURNS & EXCHANGES

Please use the same email address used when making your purchase, if you are having trouble locating your order number then please email us at alfieandmadden@gmail.com and we would be more than happy to assist. 

We want you to be totally in love with your alfie&madden purchase, however if for some reason it isn't quite right then you are welcome to return it within 14 days of receiving your order. Please note returns received out of this period will not be accepted. 

Refunds will only be processed for full priced items, a store credit will be issued for any returned sale items. 

Items must be returned in their original condition including tags. alfie&madden reserves the right to deny a return if items are returned worn, soiled or damaged in any way. These worn or damaged items will be returned to the sender. You will be notified via email if your returned item is not suitable for a refund. 

Return shipping is at the cost of the sender and will not be reimbursed. Please note the original shipping charges are also non-refundable. 

alfie&madden takes no responsibility for missing incoming deliveries for a return. Therefore we highly recommend returning items via traceable mail as we cannot issue a refund or credit note on items that have not been received. 

How do I return my order? 

Please allow up to 24 hours for us to accept your return, if we need anymore information we will contact you via email or telephone. 

You will be supplied with a returns number please ensure this is submitted with your parcel making it easy to identify your return and process your refund. 

Items must be returned in their original condition including tags.